TM-MONTIS B.V. Terms of Service
Last updated: 21-09-2025
Company: TM-MONTIS B.V. (KvK 98123793)
1. Agreement
These Terms apply only to paid services and do not apply to the free version of the WordPress plugin. By creating an account, installing the plugin, connecting an API key, or using the paid Services, you accept these Terms and our Privacy Notice.
2. Term
Subscriptions are fixed-term (12 months unless stated otherwise).
No auto-renewal or auto-billing. We send a renewal reminder order 35 days before expiry. 30 days before expiry you will find a renewal order in your email which you can use to continue using the Services.
If you do nothing the subscription ends. If you don't pay the renewal, access (including API keys) stops at expiry.
Paying a renewal = acceptance of the then-current Terms and plan details.
3. Installation & Updates
Follow our installation steps. You are responsible for compatibility, backups and security. We may release updates; you decide to install manually or enable auto-updates. We are not liable for issues arising from installation or updates, including downtime or data loss.
4. Payment & Taxes
Fees for the Initial Term are due at checkout. Renewals require a new order and payment. Prices exclude taxes; VAT (if applicable) appears at checkout. Fees are non-refundable except under Section 12.
5. Pricing & Feature Changes
No mid-term price changes for an active subscription.
We may change prices or plans for future orders/renewals.
We may modify/limit/replace features if necessary for security, law/compliance, platform stability or supplier changes (e.g., LLM policies/capacity). We'll act proportionately and communicate material changes.
6. Rate Limits & Fair Use
Plans include minute / day / month request limits. Throttling may apply. No carry-over. No overages by default (excess traffic may be blocked). Don't multiplex/pool API keys or bypass limits. Abuse may lead to suspension.
7. Support
Support is available only for paid, in-term (active) subscriptions via support@searchintelligence.io. Don't send personal data in support materials; we may delete/redact if you do.
8. Availability; Maintenance
We aim for high availability but do not guarantee uninterrupted service. Scheduled/emergency maintenance may occur. No service credits.
9. Data & Privacy, No Personal Data
Run the Services without personal data (no names/emails/IDs/health/children's data, etc.) in queries, documents, logs or analytics.
We process only limited account/billing contact data per our Privacy Notice and minimal technical telemetry (e.g., timestamps, counters, error codes, API key ID). IPs are not stored beyond transit or are truncated/anonymized with short retention.
If you submit personal data contrary to this clause, you remain responsible and indemnify TM-MONTIS for costs of processing/removal (including fines and secure deletion).
Keep API keys and admin access secure.
10. Third-Party Providers
Our software may call third-party model providers (currently including OpenAI, Grok or others). You are not their customer and receive no rights or SLAs from them.
If a provider changes pricing/capacity/policies/technical behavior, imposes new requirements, or has outages, we may modify, throttle, substitute or discontinue affected features. We'll use reasonable efforts to mitigate and communicate.
These adjustments do not change your price mid-term and do not create liability/refunds beyond what the law requires. No pass-through liability for third-party acts/omissions.
Access is through the plugin only; no bypass/scraping/proxying.
11. AI Terms
Inputs/Outputs. You're responsible for your Input. Output may be inaccurate, incomplete or biased; use is at your sole risk.
Restrictions. Don't use the Services to do or facilitate unlawful acts. Safety filters may block/redact.
Model providers. We may switch/update providers.
Service improvement. You grant us a license to use Input/Output/usage metadata to provide, secure and improve the Services (including quality/safety). You can request opt-out from model-improvement where technically feasible (support@searchintelligence.io).
12. Refunds and upgrades
Refunds
Refunds are available to new annual customers. Cancel within 30 days of first purchase and receive 11/12 refund (you pay one month; we refund the remaining eleven). One refund per customer/organization. Renewals are non-refundable. Refunds go to the original payment method. Upgrades are not refundable.
Upgrades
When you upgrade your subscription you receive a discount which is calculated based on the unused portion of your most recent paid subscription period. In the rare situation that: if you have recently renewed your subscription (in the 12th month) and paid for a new period, and then choose to upgrade shortly after, the discount will be applied over the period starting from the day your renewal period starts.
13. Termination
You may cancel effective at term-end via your account (or just don't renew). We may suspend/terminate without refund if you fail to pay, breach these Terms, abuse staff or our Services, threaten platform stability/security, host illegal/harmful content, or where required by law.
14. IP & Licensing
Plugin: distributed under GPL v2 or later.
Cloud/APIs: proprietary, subscription-based and licensed under these Terms (not GPL)
No rights in our trademarks. Modified plugin versions should be marked as modified.
15. Disclaimers; Liability
Services are provided "as is" and "as available." No warranties (including merchantability/fitness/non-infringement). To the maximum extent permitted by law, we're not liable for indirect, incidental, special, consequential or punitive damages. Our total liability is limited to the fees you paid in the prior 12 months. Nothing limits liability for intentional misconduct or gross negligence under Dutch law.
16. Changes
We may modify the Services or these Terms. Material changes will be announced in advance and take effect on the stated date. If you object, stop using the Services before the effective date. Renewals use the then-current Terms.
17. Governing Law & Venue
Dutch law applies. Disputes go to the competent courts of Leeuwarden, the Netherlands unless mandatory law provides otherwise.